Real-World Projects & Proven Expertise

Delivering secure, automated, and intelligent cloud solutions — built, tested, and production-ready.

• Automated Amazon Connect environment provisioning with AWS CDK, integrating KMS, S3, DynamoDB, API Gateway, and Lambda.

• Intelligent contact flows with Lambda-powered customer lookups and VIP routing.

• Self-service IVR & chat solutions using Amazon Lex V2 to reduce agent load.

• Compliance-ready analytics pipelines with Contact Lens PII redaction, Athena queries, and EventBridge/SNS alerts.

• Custom React-based Agent Desktop with Streams API, API Gateway, and Lambda screen-pop integration.

• Omnichannel chat & tasks workflows with business hours and concurrency-based routing.

• Pinpoint-powered SMS/email notifications triggered by contact events.

• AI-enhanced agent assist and post-call summaries using Amazon Bedrock.

• CI/CD pipelines for flows, Lex bots, and Lambdas across Dev → Test → Prod.

• Performance and load testing for voice/chat ensuring SLO compliance.

• IAM least-privilege enforcement, encryption everywhere (KMS), and automated retention policies.

• AWS Control Tower with Service Control Policies for centralised governance.

• Multi-region resilience & disaster recovery with Route 53 failover and Lambda/DynamoDB replication.

• Security audit & remediation using CIS Benchmarks, NCSC Principles, and automated guardrails.

• WAF, AWS Shield, and ALB security integration via Terraform.

• CI/CD pipelines with GitHub Actions, Terraform, and security scanning (Trivy, SonarQube).

• Serverless API backends using Lambda & API Gateway with IAM-secured endpoints and CloudTrail monitoring.

• API performance monitoring with CloudWatch metrics, logs, and tracing.

• Secure AI/ML model deployments on SageMaker with data governance.

• Hybrid app onboarding with Python, Ansible, and secure multi-environment configuration.

Amazon Connect & Contact Centre Solutions

Cloud Security Engineering & Compliance

DevOps, Automation & Serverless Solutions

AI & Data Analytics

• Advanced data pipelines using Python, SQL, and Power BI for actionable insights.

• AI-assisted classification and sentiment analysis for customer interactions.

• Cost optimisation playbooks for Amazon Connect and AWS workloads using budgets, alerts, and deflection strategies.

Amazon Connect & CX Automation

Modernising contact centres with secure, automated, and intelligent workflows.

• Amazon Connect environment provisioning via AWS CDK with KMS, S3, DynamoDB, API Gateway, and Lambda.

• Lambda-driven customer lookups and VIP routing for intelligent contact flows.

• Self-service IVR & chat with Amazon Lex V2 to reduce agent workload.

• Compliance-ready analytics using Contact Lens, Athena, and EventBridge/SNS alerts.

• Custom React Agent Desktop with Streams API and Lambda screen-pop integration.

• Omnichannel chat & task routing with business hours and concurrency rules.

• Pinpoint-powered SMS/email notifications for callbacks and post-interaction updates.

• AI-powered agent assist and post-call summaries with Amazon Bedrock.

• CI/CD pipelines for flows, bots, and Lambdas across Dev → Test → Prod.

• Performance/load testing to meet service-level objectives (SLOs).

Cloud Security Engineering & Compliance

Securing multi-cloud environments with enterprise-grade guardrails.

• IAM least-privilege enforcement, encryption everywhere (KMS), and automated retention.

• AWS Control Tower + Service Control Policies for central governance.

• Multi-region resilience & DR with Route 53 failover and replicated Lambdas/DynamoDB.

• Security audit & remediation using CIS Benchmarks and NCSC Principles.

• Web Application Firewall (WAF), AWS Shield, and ALB security integration via Terraform.

• Automated GuardDuty tuning and Security Hub posture checks.

• Governance-ready logging via CloudTrail and centralised SIEM integration.

DevOps, AI, and Data Insights

Automating delivery, empowering intelligence, and driving value from data.

• CI/CD pipelines with GitHub Actions, Terraform, and embedded security scans (Trivy, SonarQube).

• Serverless API backends with Lambda & API Gateway secured via IAM and monitored with CloudTrail.

• API monitoring dashboards using CloudWatch metrics, logs, and tracing.

• Secure AI/ML model deployments with SageMaker and data governance policies.

• Hybrid app onboarding with Python, Ansible, and multi-environment automation.

• Advanced data pipelines using Python, SQL, and Power BI for executive reporting.

• AI-assisted classification and sentiment analysis for customer interactions.

• Cost optimisation playbooks for Amazon Connect and AWS workloads via budgets, alerts, and automation.

Frequently Asked Questions

What cloud services do you offer?

We offer cloud design, migration, CI/CD pipelines, security audits, incident response, and data analytics solutions.

Who are your target clients?

We serve SMEs and startups seeking remote freelance cloud and security experts for their projects.

How can we contact you?

You can reach us via our contact form on the website or through the chatbot for immediate assistance.

What is your business focus?

Our focus is on AWS and Azure cloud engineering, DevOps, DevSecOps automation, and cloud security engineering.

Do you offer real estate services?

Real estate services will be added in one year as part of our business expansion plans.