Real-World Projects & Proven Expertise

Delivering secure, automated, and intelligent cloud solutions — built, tested, and production-ready.

• Automated Amazon Connect environment provisioning with AWS CDK, integrating KMS, S3, DynamoDB, API Gateway, and Lambda.

• Intelligent contact flows with Lambda-powered customer lookups and VIP routing.

• Self-service IVR & chat solutions using Amazon Lex V2 to reduce agent load.

• Compliance-ready analytics pipelines with Contact Lens PII redaction, Athena queries, and EventBridge/SNS alerts.

• Custom React-based Agent Desktop with Streams API, API Gateway, and Lambda screen-pop integration.

• Omnichannel chat & tasks workflows with business hours and concurrency-based routing.

• Pinpoint-powered SMS/email notifications triggered by contact events.

• AI-enhanced agent assist and post-call summaries using Amazon Bedrock.

• CI/CD pipelines for flows, Lex bots, and Lambdas across Dev → Test → Prod.

• Performance and load testing for voice/chat ensuring SLO compliance.

• IAM least-privilege enforcement, encryption everywhere (KMS), and automated retention policies.

• AWS Control Tower with Service Control Policies for centralised governance.

• Multi-region resilience & disaster recovery with Route 53 failover and Lambda/DynamoDB replication.

• Security audit & remediation using CIS Benchmarks, NCSC Principles, and automated guardrails.

• WAF, AWS Shield, and ALB security integration via Terraform.

• CI/CD pipelines with GitHub Actions, Terraform, and security scanning (Trivy, SonarQube).

• Serverless API backends using Lambda & API Gateway with IAM-secured endpoints and CloudTrail monitoring.

• API performance monitoring with CloudWatch metrics, logs, and tracing.

• Secure AI/ML model deployments on SageMaker with data governance.

• Hybrid app onboarding with Python, Ansible, and secure multi-environment configuration.

Amazon Connect & Contact Centre Solutions

Cloud Security Engineering & Compliance

DevOps, Automation & Serverless Solutions

AI & Data Analytics

• Advanced data pipelines using Python, SQL, and Power BI for actionable insights.

• AI-assisted classification and sentiment analysis for customer interactions.

• Cost optimisation playbooks for Amazon Connect and AWS workloads using budgets, alerts, and deflection strategies.

Amazon Connect & CX Automation

Modernising contact centres with secure, automated, and intelligent workflows.

• Amazon Connect environment provisioning via AWS CDK with KMS, S3, DynamoDB, API Gateway, and Lambda.

• Lambda-driven customer lookups and VIP routing for intelligent contact flows.

• Self-service IVR & chat with Amazon Lex V2 to reduce agent workload.

• Compliance-ready analytics using Contact Lens, Athena, and EventBridge/SNS alerts.

• Custom React Agent Desktop with Streams API and Lambda screen-pop integration.

• Omnichannel chat & task routing with business hours and concurrency rules.

• Pinpoint-powered SMS/email notifications for callbacks and post-interaction updates.

• AI-powered agent assist and post-call summaries with Amazon Bedrock.

• CI/CD pipelines for flows, bots, and Lambdas across Dev → Test → Prod.

• Performance/load testing to meet service-level objectives (SLOs).

Cloud Security Engineering & Compliance

Securing multi-cloud environments with enterprise-grade guardrails.

• IAM least-privilege enforcement, encryption everywhere (KMS), and automated retention.

• AWS Control Tower + Service Control Policies for central governance.

• Multi-region resilience & DR with Route 53 failover and replicated Lambdas/DynamoDB.

• Security audit & remediation using CIS Benchmarks and NCSC Principles.

• Web Application Firewall (WAF), AWS Shield, and ALB security integration via Terraform.

• Automated GuardDuty tuning and Security Hub posture checks.

• Governance-ready logging via CloudTrail and centralised SIEM integration.

DevOps, AI, and Data Insights

Automating delivery, empowering intelligence, and driving value from data.

• CI/CD pipelines with GitHub Actions, Terraform, and embedded security scans (Trivy, SonarQube).

• Serverless API backends with Lambda & API Gateway secured via IAM and monitored with CloudTrail.

• API monitoring dashboards using CloudWatch metrics, logs, and tracing.

• Secure AI/ML model deployments with SageMaker and data governance policies.

• Hybrid app onboarding with Python, Ansible, and multi-environment automation.

• Advanced data pipelines using Python, SQL, and Power BI for executive reporting.

• AI-assisted classification and sentiment analysis for customer interactions.

• Cost optimisation playbooks for Amazon Connect and AWS workloads via budgets, alerts, and automation.

Future Real Estate Ventures (2026)

Building on our expansion strategy, VaultIQ is preparing to enter the real estate sector with a focus on:

• House Flipping – transforming undervalued homes into high-quality properties.

• Serviced Accommodation – Airbnb-style rentals and managed short-stay solutions in Glasgow and London.

• Smart Property Development – integrating sustainability, automation, and energy efficiency into future housing projects.

This marks VaultIQ’s long-term commitment to innovation beyond technology — creating value in both digital and physical spaces.

VaultIQ is expanding into smart property solutions including house flipping, serviced accommodation, and sustainable developments. Our focus is on innovation, sustainability, and long-term value creation in the UK real estate.

Frequently Asked Questions

What cloud services do you offer?

We provide AWS & Azure cloud engineering, CI/CD pipelines, security audits, incident response, DevSecOps automation, and advanced data analytics solutions tailored for SMEs and enterprises.

Who are your target clients?

We support SMEs, startups, and enterprises across the UK and globally—delivering flexible, outside-IR35 consultancy and managed services in cloud security, automation, and general services.

How can we contact you?

You can reach us via our website contact form, by email at info@vaultiqsolutions.com

What is your business focus?

Our focus is on cloud engineering (AWS & Azure), DevOps/DevSecOps automation, cybersecurity, and innovative automation solutions—expanded with automated car wash operations (2025) and real estate ventures (2026).

Do you offer real estate services?

Yes. Real estate services are part of our 2026 expansion strategy, including house flipping, serviced accommodation, and smart property solutions.

Do you operate beyond technology services?

Yes. Alongside cloud and automation, VaultIQ Global Solutions Ltd is diversifying into automated car wash operations and sustainable real estate ventures, bringing technology-driven efficiency to everyday life.

Meta: Cloud & Security, Automation & Smart Systems, and General Services including cashless car wash and property.